Terms of Use

सातफेरे (Satphere) - trust-first matchmaking. Last updated: 1 October 2026

1. About these terms

These terms are an agreement between you and TouchQube, India ("Satphere", "we", "us"), for the सातफेरे (Satphere) app and its website (the "Service"). By creating an account or using the Service you accept these terms and our Privacy Policy. If you don't agree, please don't use Satphere.

2. Satphere is for marriage only

Satphere is a matrimonial service. By registering you confirm that you (or the person whose profile you create) genuinely intend to marry, and that the information you give is true. The Service must not be used for casual dating, friendship, commercial promotion or any other purpose.

3. Who can use Satphere

• You must be of legal marriageable age in India: women 18 or older, men 21 or older.
• You must be legally free to marry - never married, divorced, widowed, or (if separated) you must say so clearly in your profile. You must not be barred by law from marrying.
• One personal account per person. A family member may create or manage a profile for someone else only with that person's knowledge and consent (see section 5).
• You must not use Satphere if we have removed you before, unless we agree in writing.

4. Your account and verification

• Keep your details accurate and up to date, and keep your login secure. You're responsible for activity on your account.
• Only members whose photos are verified can see other profiles. We compare a selfie with your photos, and may ask you to re-verify (yearly, after a new main photo, or if something looks wrong). If you don't, your verified badge lapses.
• Profile details marked "self-declared" are what members tell us; we don't check them. Please verify important facts yourself.
• We may ask for identity documents if the law or a safety concern requires it.

5. Family members

Parents, siblings, relatives or friends can help. Someone managing a profile agrees to these terms and is responsible for what they do on the Service. Once the candidate claims their profile, they decide what family members may do; conversations stay private to the candidate. Family members may join a family room only at the step both sides agree to.

6. How to behave

You agree not to:

• create fake or misleading profiles, use someone else's photos, or impersonate anyone;
• harass, threaten, stalk, abuse or discriminate against anyone, or send sexual or obscene content;
• ask other members for money, gifts, investments, loans or financial details, or promote any scheme;
• demand, offer or discuss dowry (prohibited by the Dowry Prohibition Act, 1961);
• share another member's photos, messages or details outside Satphere without their consent, or record or screenshot conversations to misuse them;
• post contact details or links to move people off Satphere before they are comfortable (we hide them automatically);
• use Satphere for advertising, marriage-bureau or agency business, or collect data from it (scraping, bots);
• involve anyone below the legal age, or break any law.

Report anything that worries you from the profile or chat menu. We may review reported or flagged content.

7. Safety

We verify photos, hide contact details in chats, warn about common scam patterns, and offer meeting safety tools (a checklist, trusted-contact alerts, check-ins and a safety button). These help, but we cannot guarantee any member's identity, background, intentions or behaviour. Take your time, involve your family, never send money to someone you haven't met, and meet in public places. Satphere is not an emergency service: in an emergency call 112.

8. Your content

You keep ownership of the photos, text and messages you add. You give us a non-exclusive, royalty-free licence to store, display and process them only to run the Service (for example showing your profile to verified members) until you delete them or your account. You confirm you have the right to share what you upload. We may remove content or profiles that break these terms or the law.

9. Kundli and compatibility features

Guna Milan scores, compatibility summaries, life-question alignment and introductions are guidance to help you decide. Kundli results are calculated with the traditional Ashtakoota method and may differ from those of your family's pandit. They are not professional, religious, medical or legal advice, and decisions are always yours.

10. Paid plans

• Some features (for example more daily introductions, mutual compatibility and priority verification) need a paid plan. Prices, what each plan includes, and its duration are shown in the app before you pay, including taxes.
• Payments are processed by Razorpay. Plans do not renew automatically.
• A plan gives access to features for its period. It does not guarantee a match, replies or marriage.
• Refunds: payments are not refunded after purchase, except where the law requires it or where we suspend an account in error. If we remove your account for breaking these terms, the remaining plan period isn't refunded.

11. Suspension and closing your account

You can pause your profile or delete your account at any time in Settings. We may warn you, limit features, suspend or remove your account if you break these terms, if the law requires it, or to protect members. Where we can, we'll tell you why; you can ask the Grievance Officer to review the decision.

12. Our role and liability

• Satphere is an intermediary under the Information Technology Act, 2000: members create the profiles and messages, not us.
• We provide the Service "as is". We try to keep it available and accurate but can't promise it will always be uninterrupted or error-free.
• To the extent the law allows, we are not liable for indirect or consequential losses, or for the conduct of any member, online or offline. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.
• Nothing in these terms limits rights you have under consumer protection law that can't be excluded.
• You agree to compensate us for losses caused by your breach of these terms or the law.

13. Complaints and Grievance Officer

Contact our Grievance Officer at help@7-phere.com. We acknowledge complaints within 24 hours and resolve them within 15 days; reports of impersonation, fake profiles or privacy violations are acted on within 72 hours. You may appeal a decision to the Government of India's Grievance Appellate Committee.

14. Law and disputes

These terms are governed by the laws of India. Disputes will be handled by the competent courts in India, subject to any rights you have to approach a consumer commission.

15. Changes

We may update these terms. We'll give notice in the app before important changes take effect; continuing to use Satphere after that means you accept them.

16. Contact

Support: help@7-phere.com